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OBI Patient Voices

 

Mother and newborn baby
Survey items assessing Patient Reported Experience Measures (PREMs) and Patient Reported Outcomes (PROs) provide a standardized way of incorporating patient perspectives into quality improvement activities.

OBI Patient Voices collects patient-reported measures from over 70 hospitals in Michigan and informs quality improvement efforts that promote respectful, equitable care for all.

 

Implementation Resources:

Initiative Background

Project Description

An overview of the OBI Patient Voices project to support implementation of OBI Patient Voices at your hospital.

Patient Voices FAQs

A resource to help you answer commonly asked questions from staff.

QI Planning & Implementation Tools

2025 Patient Voices Updates

OBI Patient Voices Project Launch

Presented by Lisa Kane Low, PhD, CNM, FACNM, FAAN. OBI Semiannual Meeting, April 2023. View the Presentation.

Steps for Implementation Success

A resource to help QI champions implement OBI Patient Voices at your hospital.

Draft Patient Surveys

A summary of the questions patients will see in the online surveys. Updated June 2025.

Sample Patient Email

A draft of the email that patients will receive, inviting them to participate in the post-discharge OBI Patient Voices survey.

Clinician Engagement

Staff Orientation Video

A brief video to help orient frontlines unit staff to the OBI Patient Voices initiative.

Scripts for Engaging Patients

Talking points to help providers personally invite patients to participate in Patient Voices.

Patient Engagement

Patient Flyer

An 8.5×11-inch flyer to encourage patient participation in OBI Patient Voices. Hang on your unit and/or include in patient welcome/discharge materials. View a sample and navigate to the Performance Reports page (log-in required) to download your hospital’s customized flyer.

Pocket-Sized Flyer

A business card-sized version of the flyer that can be tucked into a badge holder or passed out to patients. View a sample and navigate to the Performance Reports page (log-in required) to download your hospital’s customized business card.